BOOKING INFORMATION & CONDITIONS
Management
Empowerment for all aspects of the site operation lies with the Wardens. We reserve the right to refuse or terminate the stay of any person(s) creating a nuisance to others.
Bookings
It is not always necessary to book in advance in low season. It does, however, enable the wardens to ensure the correct pitch is ready for your arrival. During the high season, it is essential to book in advance to guarantee a pitch. A deposit of £25 (£50 if you are booking a ferry inclusive holiday) will be required at the time of booking. The balance is then payable 6 weeks before your arrival. If the booking is not taken up, the deposit is non-refundable unless there are exceptional circumstances which are submitted in writing with evidence to the company. To cover for unknown eventualities we strongly recommend guests take out comprehensive travel insurance. Unless the park is notified of a non-arrival on the specified date, the management reserve the right to re-let the pitch the following day.
Credit Cards
Please note that payment by credit card attracts a 1.5% processing fee. Debit cards are welcomed at no extra charge.
Ferry Bookings
An administrative charge of £5 will be made to alter any ferry bookings after original acceptance. Your ferry tickets will be emailed or sent to you 2 weeks before your arrival.
Arrival
On arrival at Heathfield Farm Camping, all guests are required to check-in at reception before pitching. All fees are to be paid for in advance. The Wardens will do their best to meet customers' preferences and requirements wherever possible when allocation pitches. Please inform us when making your booking of any special requests regarding location as it is very possible that the changing of pitches on arrival is not permitted. There are site management issues and safety standards which also have to be met, and guests are required to follow the Warden's direction when pitching. This is for the safety and well being of all guests. In exceptional circumstances due to poor ground conditions there may be a situation where a certain pitch may not be available. The Warden's will endeavour to find an alternative pitch. If this is not possible due to heavy demand a full pitch refund will be given.
Pitches
A Service Pitch is a minimum of 117sq metres and includes a 10amp electric hook up.
A Large Service Pitch is a minimum of 156sq metres and includes a 10amp electric hook up.
A Standard Pitch is a maximum of 100sq metres with no electric hook up.
We are unable to accommodate tents larger than 6sq metres, except by special arrangement. All units, excluding guy lines, must be 6 metres apart. This is a required by law as a precaution against fire. Vehicles can be parked between units, provided that a 3 metre clear space is left within the 6 metre gap. Pitches are available from 12.00 noon on the day of arrival. Pitches must be vacated by 11.00am on the day of departure. If the pitch is not required by a new booking on the day of departure, guests may stay until 5pm that day for an additional fee. All property and refuse must be removed when vacating a pitch.
Pup Tents & Awnings
These can be accommodated on the pitch provided it does not encroach the 6 metre rule and should be placed next to the main unit. Awnings should be of a size as not to extend into the 6 metre gap.
Gazebos
Open sided gazebos can be used as a porch or awning provided they fit onto the pitch and do not infringe the 6 metre rule. Enclosed gazebos are classed as another unit and will carry a further nightly fee. The Wardens will not allow any extension or addition to the main unit of accommodation if it does not comply with the 6 metre rule.
Pets
We welcome dogs but it is important they are kept under control at all times and are exercised only in the meadow or off-site. It is the owners' responsibility to clean up after their pet. The Wardens may inform any guest to remove their dog from site if, in their opinion, it is creating a nuisance to others. Please note that we operate a policy allowing 2 dogs per pitch in low season and 1 dog per pitch in high season.
Fires
Camp fires are not permitted. BBQ's are allowed provided they are raised off the ground. Bricks are provided for this opposite reception. A charge of £5 is made if any grass on the pitch is damaged from the improper use of BBQ's.
Disturbances
Noise should be kept to a reasonable level at all times. This particularly applies to audio equipment/instruments. The site barrier closes at 10.30pm and from this time noise should be kept to an absolute minimum out of respect to other guests. Vehicle running & movement is prohibited on-site between 10.30pm and 7.00am, at which time the site barrier will re-open.
Recreation
Please use the games field for all ball and recreational games. Please note that Kite flying in strictly prohibited on-site because of overhead power lines.
Sanitation
When disposing of sanitary items, including nappies, it is important that they are first put into a "nappy bag" and then placed in the receptacles provided, do not flush any such items down the toilet. Only treated waste must be disposed of in the Chemical Disposal Point.
Smoking
We have a No Smoking policy in all of the site buildings.
Children
Children should be under the supervision of their parent/guardian at all times and never be left on the park on their own. Young children should be accompanied when using the toilets and shower facilities.
Speed Limit
There is a strict speed limit of 5MPH on the park. Please respect this for noise disturbance and safety of children.
Generators
We regret that generators are not permitted on the park.
Late/Early Arrivals
The site has a late arrivals area between the main entrance and the night barrier. This is for all guests who are arriving after 10.30pm. There are electric hook up points within this area which can be used by prior arrangement. The night barrier is re-opened at 7.00am. This area can also be used for any early arrivals (before 12 noon)
Responsibility
Heathfield Farm Camping accepts no responsibility whatsoever, for loss or damage to persons or their property arising from the use of the site or its facilities.
Complaints
If guests have a problem or complaint during their holiday, they should, in the first instance, bring this to the attention of the site warden's. It will be dealt with as sympathetically and helpfully as possible. In order for us to investigate and implement corrective action wherever necessary, we cannot entertain complaints made after a guest has left the park.
General
The proprietors/wardens will immediately terminate your holiday contract should any person be involved in conduct prejudicial to the well-being of others. Heathfield Farm Camping shall not be liable for injury, death, loss, damage, accident or additional expense, however caused, occasioned to or incurred by any other guest or other person. All our staff are trained to be courteous and polite to guests, and we expect our guests to extend the same courtesy to our staff. Any person who is rude, offensive or aggressive towards our staff will be required to leave the park and no refund will be given.
