Heathfield Farm Camping - Isle of Wight Camping Park
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Terms & Conditions

Management

Empowerment for all aspects of the site operation lies with the Wardens. We reserve the right to refuse or terminate the stay of any person(s) creating a nuisance to others.

Bookings

It is not always necessary to book in advance in low season. It does, however, enable the wardens to ensure the correct pitch is ready for your arrival. There is a 3 night minimum for pre-booking.  If you require only 1 or 2 nights, we are unable to pre-book, but you are welcome to pay on arrival at the Park.  Please note that space is not guaranteed for this option, but you can check availability by giving us a call prior to your visit.  During the high season, it is essential to book in advance to guarantee a pitch. A deposit of £50 will be required at the time of booking. The balance is then payable 6 weeks before your arrival. If you cancel your booking charges will apply. If cancelled 42+ days before arrival the deposit will be forfeited, if you cancel within 41 days of your arrival date, the cancellation charge is 100%. To cover for unknown eventualities we strongly recommend guests take out comprehensive travel insurance. Unless the park is notified of a non-arrival on the specified date, the management reserve the right to re-let the pitch the following day.

Credit Cards

Please note that payment by credit card attracts a 2% processing fee. Debit cards are welcomed at no extra charge.

Ferry Bookings

An administrative charge of £10 will be made to alter any ferry bookings after original acceptance. Your ferry e-ticket will be emailed or sent to you 2 weeks before your arrival.

Arrival

On arrival at Heathfield Farm Camping, all guests are required to check-in at reception before pitching using the designated check in lane. All fees are to be paid for in advance of pitching. The Wardens will do their best to meet customers' preferences and requirements wherever possible when allocation pitches. Please inform us when making your booking of any special requests regarding location as it is very possible that the changing of pitches on arrival is not permitted. There are site management issues and safety standards which also have to be met, and guests are required to follow the Warden's direction when pitching. This is for the safety and well being of all guests. In exceptional circumstances due to poor ground conditions there may be a situation where a certain pitch may not be available. The Warden's will endeavour to find an alternative pitch. If this is not possible due to heavy demand a full pitch refund will be given.

Pitches

Please see our “Pitches” secion fo full details on pitch sizes and relevant information.
We are unable to accommodate tents larger than 40sq metres expect by special arrangement. All units, including guy lines, must be 3 metres apart. This is a required by law as a precaution against fire. Vehicles can be parked between units, provided that a 1.5 metre clear space is left within the 3 metre gap. Pitches are available from 12.00 noon on the day of arrival. The site must be vacated by 11.00am on the day of departure. If the pitch is not required by a new booking on the day of departure, guests may stay until 5pm that day for an additional fee. All property and refuse must be removed when vacating a pitch. Heathfield Camping reserve the right to move your prebooked pitch to a one of equal or greater size. You will be notified of any changes immediately. If you are staying with other friends on-site, please state this on your booking form as we cannot guarantee pitches together after the booking has been confirmed.

Pup Tents & Awnings

These can be accommodated on the pitch provided it does not encroach the 3 metre rule and should be placed next to the main unit. Awnings should be of a size as not to extend into the 3 metre gap. Pup tents and Awnings carry an additional nightly fee.

Gazebos

Open sided gazebos can be used as a porch or awning provided they fit onto the pitch and do not infringe the 3 metre rule.  There is a nightly charge for this. Enclosed gazebos are classed as another unit and will carry a further nightly fee. The Wardens will not allow any extension or addition to the main unit of accommodation if it does not comply with the 3 metre rule.

Pets

We welcome dogs but it is important they are kept under control at all times and are exercised only in the meadow or off-site. It is the owners' responsibility to clean up after their pet. The Wardens may inform any guest to remove their dog from site if, in their opinion, it is creating a nuisance to others. Please note that we operate a policy allowing 2 dogs per pitch. Only certain pitches allow dogs so please refer to our site plan for more details.

Fires

Camp fires and any exposed naked flames are strictly not permitted. BBQ's are allowed provided they are raised off the ground. Bricks are provided for this opposite reception. A charge of £10 is made if any grass on the pitch is damaged from the improper use of BBQ's.

Disturbances

Noise should be kept to a reasonable level at all times. This particularly applies to audio equipment/instruments. The site barrier closes at 10.30pm and from this time noise should be kept to an absolute minimum out of respect to other guests. Vehicle running & movement is prohibited on-site between 10.30pm and 7.00am, at which time the site barrier will re-open.

Recreation

Please use the games field for all ball and recreational games. Please note that Kite flying in strictly prohibited on-site because of overhead power lines.

Sanitation

When disposing of sanitary items, including nappies, it is important that they are first put into a "nappy bag" and then placed in the receptacles provided, do not flush any such items down the toilet. Only treated waste must be disposed of in the Chemical Disposal Point.

Smoking

We have a No Smoking policy in all of the site buildings.

Children

Children should be under the supervision of their parent/guardian at all times and never be left on the park on their own. Young children should be accompanied when using the toilets and shower facilities.

Speed Limit

There is a strict speed limit of 5mph on the park. Please respect this for noise disturbance and safety of children.

Generators

We regret that generators are not permitted on the park.

Late/Early Arrivals

The site can only accept arrivals after midday on your day of arrival. Strictly by prior arrangement, and for a small charge, customers who wish to arrive early can wait in our check in lane until check in opens at midday. Arrival is not permitted after 9pm, for the consideration of other guests.

Responsibility

Heathfield Farm Camping accepts no responsibility whatsoever, for loss or damage to persons or their property arising from the use of the site or its facilities.

Complaints

If guests have a problem or complaint during their holiday, they should, in the first instance, bring this to the attention of the site warden's. It will be dealt with as sympathetically and helpfully as possible. In order for us to investigate and implement corrective action wherever necessary, we cannot entertain complaints made after a guest has left the park.

General

The proprietors/wardens will immediately terminate your holiday contract should any person be involved in conduct prejudicial to the well-being of others. Heathfield Farm Camping shall not be liable for injury, death, loss, damage, accident or additional expense, however caused, occasioned to or incurred by any other guest or other person. All our staff are trained to be courteous and polite to guests, and we expect our guests to extend the same courtesy to our staff. Any person who is rude, offensive or aggressive towards our staff will be required to leave the park and no refund will be given.